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Avaya AES – General Info – Useful commands
Here is a list of useful commands in Avaya AES. Checking services Information Networking info Administration Important file/folders IP Table administration
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Networking – Troubleshooting – Wireshark
Wireshark is an open-source packet analyzer which is widely used for network troubleshooting and traffic analysis. You can download it from the official website https://www.wireshark.org/#download With Wireshark you can capture traffic on any of your available interfaces, you must be clear on what interface your traffic is working on. Its really recommended to apply filters…
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Oracle Linux 7.3 – Admin task – Installation
In this entry we will install Oracle Linux 7.3 as a virtual machine, this will help us in future entries when we create a lab environment that will let us test a SIP Rec recording solution, but we will go deeper later. Let’s start downloading the Oracle Linux required from Oracle support web portal, in…
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Oracle Linux 7.3 – Admin task – Enabling Graphical User Interface
In the previous entry, Oracle Linux 7.3 was installed, just in case you missed enabling the GUI, issue the following commands: yum update yum groupinstall “Server with GUI” Enable GUI on system startup ln -sf /lib/systemd/system/runlevel5.target /etc/systemd/system/default.target or systemctl set-default graphical.target
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VoIP Recording – Troubleshooting – SIPRec Integrations
In the following entries we will implement a basic SIP recording solution using Oracle Interactive Recording (ISR), but before go in deep to the ISR implementation lets take a few minutes to describe a SIPRec environment. When using SIPRec, we need to first define three key elements in communication: Session Recording Server (SRS) – Passive…
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Oracle ISR – Troubleshooting – Solution components
Oracle Interactive Session Recorder (ISR) is a call recording solution implemented using SIPRec protocol, please refer to the VoIP Recording – SIPRec Integrations entry in case you want to have a quick overview in SIPRec integration. The following image shows how ISR is integrated in a voice IP network: ISR architecture consists of three required…
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Oracle ISR – Lab Setup – Lab environment description
The implementation of this recording lab will leverage the Oracle SBC Lab environment created at the beginning of this blog, please make sure you understand that basic configurations and connectivity associated as all IPs will be the same for SBCs and Ubuntu VMs used for the softphone testing. As mentioned in the entry Oracle ISR…
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Oracle ISR – Lab Setup – Download Oracle ISR 6.0
In this entry we will show how to download Oracle ISR. First make sure you have a valid account in Oracle support, After login in, select Patches & Updates, then select the option Product or Family (Advanced) in Product select Oracle Communications Interactive Session Recorder, finally select the release/version you arelooking for (in this lab…
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Oracle ISR – Lab Setup – ISR server preparation
For this entry, we will work in a few task that will help us when installing the ISR software, make sure that the servers have internet access (servers were connected to the home network using interface ens161 labeled in entry Oracle ISR – Lab Setup – Lab environment description as MGMT). First lets install/enable xrdp,…
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Oracle ISR – Lab Setup – ISR Software installation
In this entry we will focus on installing the ISR software, we will assume Oracle Linux is installed with all preparations completed. Confirm all servers have internet access. An important note is ISR components MUST be installed in the following order (will not work if installed in any other order):1. Index2. RSS3. Dashboard Let’s start…
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Oracle ISR – Lab Setup – Oracle ISR basic configuration
In the previous entry the ISR software was installed which was validated accessing the web portal. In the current entry we will set up the basic configuration in the ISR to be able to test with calls and get captures that will help us to analyze a SIPRec environment in a future entry. Before you…
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Oracle ISR – Lab Setup – SBC configurations
In this entry we will work on creating the configuration to integrate the SIPRec with our Oracle SBC, basically using the Lab environment created in the beginning of this blog with a few changes, but we will review the configuration: 2. network-interface 3. realm-config 4. sip-interface 5. steering-pool 6. session-agent 7. local-policy Some configurations are…
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Oracle ISR – Lab Setup – Analyzing session recording
In the previous entry we were able to test in the SIPRec lab calling from softphone with extension 100 in an External realm to 200 in the Internal realm, this was shown in the “Monitor and Trace” record in the SBC for 28 seconds: It’s time to look into the recording session signaling (we will…
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Oracle ISR – General Info – Useful commands, logs and files
RSS Server Dashboard Server Index Server
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Oracle ISR – Lab Setup – Advance topic 1 – Session recording modes
In this entry we will go through an specific situation that could be required when implementing SIPRec. Let’s start checking our basic implementation in the following diagram: Any normal scenario, recording is optional, giving priority to the communication between the User Agents (represented in the diagram above as a mobile phone and an agent registered…