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Oracle SBC – Admin Task – SIP REFER Method Call Transfer
Oracle SBCs can be used to integrate different solutions and making changes in its behavior and the way it processes specific SIP methods. In this entry we will review a scenario where a transfer needs to be implemented in order to have a correct integration with different elements in the network. This is a graphical…
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Avaya SBCE – Admin tasks – Upgrade 8.1.3.0 to 8.1.3.1 in VMWare
In a previous entry an upgrade to Avaya SBCE solution was implemented migrating the backup from the current (old) to new VMs. In this entry an upgrade will be implemented but using the same production VMs. Its important to mention that this upgrade will take more time to be implemented and more time to be…
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Avaya Diagnostic Server – Admin tasks – Backup
Creating a backup for any device in the network is important. ADS has its own automatic process to create scheduled backups and upload it to a remote server. The most important part is having an SFTP server running and accessible from the ADS IP address. To implement the automatic backup of ADS expand Configuration menu…
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Avaya Diagnostic Server – Migrate ADS v3.3 to v4.0 Export/Import Managed Devices
Migrate from ADS v3.3 to v4.0 can be implemented using Export/Import Managed Devices in the web portals. In the current ADS 3.3 use the option Export, this will create a CSV file with all the managed devices Deploy the OVA for version 4.0 (this deploy will only install the OS required to run ADS). Change…
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Avaya Diagnostic Server – Migrate ADS v3.3 to v4.0 migration backup
In a previous entry, same upgrade was implemented using export/import devices, but we will work now performing the same upgrade but now using a migration backup in ADS v3.3 and restoring it in ADS v4.0, this is my preferred was as all settings and administration tasks (scheduled backups and other settings) are included in the…
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Avaya Diagnostic Server – Installing Security Service Pack
Sometimes ADS require to have patches installed, here is the procedure followed to install Avaya Diagnostic Server 4.0 Security Service Pack SSP #2, detailed instructions can be found in https://download.avaya.com/css/public/documents/101081346 Download service pack file from Avaya and uploaded into Avaya Diagnostic Server 4.0 (in this example, file was uploaded to /home/admin folder) Extract the file…
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Oracle SBC – Admin tasks – Basic load testing using SIPp
In this entry we will work in creating a basic environment that will help us to run performance and load testing using a traffic generator called SIPp. First, let’s start defining our components and IP addresses to use in this lab environment: As you can see in the image above, we will use 2 Ubuntu…
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Oracle SBC – Admin Task – Enabling SNMPv2
In this entry let’s enable SNMPv2 in the Oracle SBC, this will let us get information from the SBC in real time, for this entry we will use “iReasoning MIB Browser software” Free Personal Edition can be downloaded from this link: https://www.ireasoning.com/download.shtml (you can use any other SNMP browser of your choice). First, lets enable…
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Oracle SBC – Admin Task – Prognosis integration
In the previous entry we worked in enabling SNMPv2 in an Oracle SBC and tested using an SNMP browser performing a “Walk” on the system which allows to get all the information available. Now it’s time to integrate a monitoring system to get information from the Oracle SBC, in this case we will use Prognosis.…
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Avaya AES – Admin task – Testing SMS Service
System Management Service (SMS) is an interesting service that all Application Enablement Servers run by default with no need for licensing, it exposes management features of Communication Manager. This service enables its clients to display, list, add, change and remove specific managed objects on Communication Manager. This is a diagram representing the 3rd party software…
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Avaya AES – Admin task – Update process
In this entry we will document the process to apply updates in an Application Enablement Server, this what we will be applying: 812Plus_LSUPatch14.bin <- Linux Security Update Patch aesvcs-8.1.3.4.0.2-servicepack.bin <- AES Service Pack 8.1.3.4 Here is the procedure Upload files to /tmp (you can use WinSCP) SSH the AES and move current directory to /tmp…
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Avaya AES – Admin task – AES TSAPI CTI link integration
In this entry let’s work in integrating an Application Enablement Server to a Communication Manager and create TSAPI CTI link that we will be testing in the next entry. We will assume that the CM and AES servers are already deployed, connectivity is in place and the administrator have the credentials/permissions to perform changes/additions. Let’s…
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Avaya AES – Admin task – TSAPI CTI link basic testing
In a previous entry we integrated Application Enablement Services and Communication Manager setting up a TSAPI CTI link to be used by a 3rd party software. In this entry we will work creating a new TSAPI user that will be used for external applications (we will integrate Verint application in a future entry), but in…
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Avaya AES – Troubleshooting – TSAPI logging
In the last entry we worked with AES, CM and TSAPI cti links, this entry will be short but we will show how to locate AES logs and how to enable TSAPI debugging. Logs can be seen using the web page navigate to Status -> Logs -> Error Logs: They can be checked one by…
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Avaya AES – Admin task – Upgrade 8.0.1 to 8.1.3
In this entry we will focus in upgrading an AES version 8.1.2 to 8.1.3, to accomplish this we will fist deploy a new VM with OVA 8.1.3 file version and we will connect it into the network using a temporary IP address, allowing us to perform preparation task and have the VM ready just for…