Tag: tshoot
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Oracle SBC – Troubleshooting – Packet capture (local)
Oracle SBCs allows the option to capture packets in specific interfaces and write it down to a file, making it available for download and analysis. This is helpful for troubleshooting purposes, lets analyze how to set up create a few scenarios to start capturing packets in different interfaces. The first thing is the understanding of…
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Oracle SBC – Troubleshooting – Packet capture (remote)
In this entry we will work in a helpful option in the OSBC when it comes to troubleshoot…capturing packets but unlike the previous entry, we will mirror traffic between two endpoints or between the SBC and a specific endpoint to a user-specified target running a capture software, in our case Wireshark. Again lets have a…
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Oracle SBC – Troubleshooting – Booting with diags image
Sometimes Oracle support require to run a hardware diagnostic, this helps to detect issues in all components in SBC. It’s a really easy procedure but it takes about an hour to complete. Here’s are the list of steps to follow to run the procedure: 0) This step is the most important, make sure have Console…
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Oracle SBC – Troubleshooting – Replacing fans in a 6350 hardware
In this entry we will expose the fan replacement for a 6350 Acme Packet/Oracle Session Border Controller. This will be a quick entry as the task to replace fans its easy, but you need to have a clear understanding on the architecture specially in a AP6350 hardware, and we will focus on that. The first…
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Avaya System Manager – Troubleshooting – JBoss restart
There are multiple situations where Avaya System Manager JBoss needs to be restarted, in my case multiple alerts from different Avaya systems about loosing connectivity to the Web License Manager (CM, SBCE and AES) were received. After troubleshooting the problem, it was narrowed down to the JBoss process in the System Manager which had to…
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Networking – Troubleshooting – Wireshark
Wireshark is an open-source packet analyzer which is widely used for network troubleshooting and traffic analysis. You can download it from the official website https://www.wireshark.org/#download With Wireshark you can capture traffic on any of your available interfaces, you must be clear on what interface your traffic is working on. Its really recommended to apply filters…
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VoIP Recording – Troubleshooting – SIPRec Integrations
In the following entries we will implement a basic SIP recording solution using Oracle Interactive Recording (ISR), but before go in deep to the ISR implementation lets take a few minutes to describe a SIPRec environment. When using SIPRec, we need to first define three key elements in communication: Session Recording Server (SRS) – Passive…
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Oracle ISR – Troubleshooting – Solution components
Oracle Interactive Session Recorder (ISR) is a call recording solution implemented using SIPRec protocol, please refer to the VoIP Recording – SIPRec Integrations entry in case you want to have a quick overview in SIPRec integration. The following image shows how ISR is integrated in a voice IP network: ISR architecture consists of three required…
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VMWare – Troubleshoot – Oracle SBC not deploying in lab
I was trying to deploy an lab Oracle SBC in vmware but I was getting an error, this is the procedure I followed to resolve that issue. https://download3.vmware.com/software/vmw-tools/esxui/esxui-signed-12086396.vib
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Avaya MS – Troubleshoot – Certificate renewal
We recently had an issue with alarms in Avaya Media Server with Certificates about to expire, this is the procedure followed: https://support.avaya.com/public/index?page=content&id=SOLN372549&viewlocale=en_US 3. Assign Certificate 4. Reboot using CLI
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Session Initiation Protocol – Dual-tone multi-frequency (DTMF)
Session Initiation Protocol support devices and applications to exchange user input DMTF information end-to-end over IP networks. There are 3 ways to support DTMF information communication: DTMF digit waveforms are encoded inline with voice packets. This method only works with uncompressed audio codecs like G.711. Compressed audio codecs like G.729 and G.723 are incompatible with…
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Session Initiation Protocol – Troubleshooting – Transcoding
Having devices that speak differently (SIP/H323, analog/IP, etc) is a common situation. In this entry we will have a short definition to understand transcoding (used in the next entries where will test it using the Oracle SBC). Coding is the process of turning the sound wave into digital data, and decoding is converting it back.…
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Avaya Media Server – Troubleshoot – General info
The Avaya Aura Media Server (MS) is a feature rich, pure software, application independent media server that supports many industry standard protocols including SIP, REST, MSML, and VoiceXML. Avaya Aura® MS design emphasis is on standards, resiliency, scalability, and modularity. Avaya Media Server is supports the following RFC: https://www.rfc-editor.org/rfc/rfc4240 <- Basic Network Media Services…