Category: AES
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Avaya AES – Admin task – Testing SMS Service
System Management Service (SMS) is an interesting service that all Application Enablement Servers run by default with no need for licensing, it exposes management features of Communication Manager. This service enables its clients to display, list, add, change and remove specific managed objects on Communication Manager. This is a diagram representing the 3rd party software…
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Avaya AES – Admin task – Update process
In this entry we will document the process to apply updates in an Application Enablement Server, this what we will be applying: 812Plus_LSUPatch14.bin <- Linux Security Update Patch aesvcs-8.1.3.4.0.2-servicepack.bin <- AES Service Pack 8.1.3.4 Here is the procedure Upload files to /tmp (you can use WinSCP) SSH the AES and move current directory to /tmp…
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Avaya AES – Admin task – AES TSAPI CTI link integration
In this entry let’s work in integrating an Application Enablement Server to a Communication Manager and create TSAPI CTI link that we will be testing in the next entry. We will assume that the CM and AES servers are already deployed, connectivity is in place and the administrator have the credentials/permissions to perform changes/additions. Let’s…
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Avaya AES – Admin task – TSAPI CTI link basic testing
In a previous entry we integrated Application Enablement Services and Communication Manager setting up a TSAPI CTI link to be used by a 3rd party software. In this entry we will work creating a new TSAPI user that will be used for external applications (we will integrate Verint application in a future entry), but in…
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Avaya AES – Troubleshooting – TSAPI logging
In the last entry we worked with AES, CM and TSAPI cti links, this entry will be short but we will show how to locate AES logs and how to enable TSAPI debugging. Logs can be seen using the web page navigate to Status -> Logs -> Error Logs: They can be checked one by…
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Avaya AES – Admin task – Upgrade 8.0.1 to 8.1.3
In this entry we will focus in upgrading an AES version 8.1.2 to 8.1.3, to accomplish this we will fist deploy a new VM with OVA 8.1.3 file version and we will connect it into the network using a temporary IP address, allowing us to perform preparation task and have the VM ready just for…
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Avaya AES – General Info – Useful commands
Here is a list of useful commands in Avaya AES. Checking services Information Networking info Administration Important file/folders IP Table administration
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Verint – Lab Environment description
Verint is a recording solution commonly used in Contact Centers. There are multiple ways to integrate Verint based on the products and solutions implemented. In this lab we will analyze the basic integration of Verint using: In the following image is a simple diagram showing the solution previously described: Verint correlates the following information to…
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Verint – Lab Setup – Avaya CM and AES config
There are some specific requirements when integrating Verint recording. Basic administration for trunks, AAR, station, agent, VDN, vector and skills wont be showed here to avoid extending the entry unnecessarily. We will focus more in the requirements to have this integration working correctly. Make sure the following are enabled in your Avaya Communication Manager configuration:…
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Verint – Lab Setup – Oracle SBC integration
In this entry we will focus on a specific requirement in the Oracle SBC for SIPRec integration with Verint. For generic configuration for SIPRec please refer to Oracle ISR – Lab Setup – SBC configurations entry. The specific requirement is the use of Universal Call Identifier (UCID). UCID helps to generate or preserve a UCID…
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Verint – Lab Setup – Basic Verint integration
In this entry we will review the basic configuration required to integrate Verint using SIPRec and TSAPI as described in the entry Verint – Lab Environment description. The first thing is assigning the correct interfaces that will be dedicated for the services, in this case: SIPRec adapter is defined to communicate with the Oracle SBC…
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Telstrat – Environment description
Telstrat is a different recording solution implemented in multiple Contact Centers. In the following entries we will verify the integration and analyze the requirements and configurations in a lab environment. Integration of Telstrat is accomplished using a method called active call recording. This means that instead of using a passive way of getting the audio,…
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Telstrat – Avaya CM and AES config
There are some specific requirements when integrating Telstrat recording. Basic administration for ACD won’t be covered (trunks, AAR, station, agent, VDN, vector and skills) to avoid extending the document unnecessarily. We will focus more on the requirements to have this integration working correctly. Make sure the following settings are enabled in Avaya Communication Manager configuration:…
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Telstrat – Basic Telstrat integration
In this entry we will review the basic configuration required to integrate Telstrat using TSAPI/DMCC as described in the entry Telstrat – Lab Environment description. Access the server and open the VoIP configuration, set up: As previously mentioned before, virtual extension are used to conference select the More button to define:
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Oracle SBC – Admin Task – Fraud Protection
Oracle SBC can be used to protect against fraudulent calls by enabling Telephony Fraud Protection and creating/maintaining the following type of lists: Telephony Fraud Protection is included in the advanced license. The process for using Telephony Fraud Protection includes the following steps:1. Enable Telephony Fraud Protection2. Specify the source of fraud protection management3. Create the…