Category: Avaya
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Avaya System Manager – Admin Task – Signing certificate requests with SMGR CA
Avaya System Manager comes with a Certificate Authority that can be used to integrate Avaya solutions and manage certificates. In this entry we will work to sign the Certificate Request created in the Oracle SBC in the previous entry. Lets start accessing the certificate authority menu Services -> Security -> Certificates -> Authority: A new…
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Avaya System Manager – Troubleshooting – JBoss restart
There are multiple situations where Avaya System Manager JBoss needs to be restarted, in my case multiple alerts from different Avaya systems about loosing connectivity to the Web License Manager (CM, SBCE and AES) were received. After troubleshooting the problem, it was narrowed down to the JBoss process in the System Manager which had to…
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Avaya Session Manager – Troubleshooting – Certificate renewal
In the last few days, we have received multiple emails from Avaya for alarm OP_MMTC20048 in our Session Manager 8.x, this is the information included in the email: After verifying the System Manager those alarms can be found in (as shown in the image below) Services -> Events -> Logs -> Log Viewer Then applying…
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Avaya SBCE – Admin task – Hotfix installation
Avaya SBCEs requires patches and hotfixes to be applied regularly. In this entry lets document the procdure to install a hotfix in a Avaya SBCE 8.1.3 Its important to mention that: the procedure is similar for the EMS and SBCE devices. root access is required as to stop services and execute the script always start…
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Avaya SBCE – Admin tasks – Upgrade 8.1.0 to 8.1.2 in VMWare
The following procedure was applied to Upgrade Avaya SBCE solution from 8.1.0 to 8.1.2 One key note using this procedure is that the current VMs were not upgraded, new VMs were deployed (maintaining old VMs were turned off and keep just in case rollback is required). In the next entry we will work in a…
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Avaya SBCE – Admin tasks – Upgrade 8.1.3.0 to 8.1.3.1 in VMWare
In a previous entry an upgrade to Avaya SBCE solution was implemented migrating the backup from the current (old) to new VMs. In this entry an upgrade will be implemented but using the same production VMs. Its important to mention that this upgrade will take more time to be implemented and more time to be…
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Avaya Diagnostic Server – Admin tasks – Backup
Creating a backup for any device in the network is important. ADS has its own automatic process to create scheduled backups and upload it to a remote server. The most important part is having an SFTP server running and accessible from the ADS IP address. To implement the automatic backup of ADS expand Configuration menu…
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Avaya Diagnostic Server – Migrate ADS v3.3 to v4.0 Export/Import Managed Devices
Migrate from ADS v3.3 to v4.0 can be implemented using Export/Import Managed Devices in the web portals. In the current ADS 3.3 use the option Export, this will create a CSV file with all the managed devices Deploy the OVA for version 4.0 (this deploy will only install the OS required to run ADS). Change…
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Avaya Diagnostic Server – Migrate ADS v3.3 to v4.0 migration backup
In a previous entry, same upgrade was implemented using export/import devices, but we will work now performing the same upgrade but now using a migration backup in ADS v3.3 and restoring it in ADS v4.0, this is my preferred was as all settings and administration tasks (scheduled backups and other settings) are included in the…
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Avaya Diagnostic Server – Installing Security Service Pack
Sometimes ADS require to have patches installed, here is the procedure followed to install Avaya Diagnostic Server 4.0 Security Service Pack SSP #2, detailed instructions can be found in https://download.avaya.com/css/public/documents/101081346 Download service pack file from Avaya and uploaded into Avaya Diagnostic Server 4.0 (in this example, file was uploaded to /home/admin folder) Extract the file…
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Avaya AES – Admin task – Testing SMS Service
System Management Service (SMS) is an interesting service that all Application Enablement Servers run by default with no need for licensing, it exposes management features of Communication Manager. This service enables its clients to display, list, add, change and remove specific managed objects on Communication Manager. This is a diagram representing the 3rd party software…
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Avaya AES – Admin task – Update process
In this entry we will document the process to apply updates in an Application Enablement Server, this what we will be applying: 812Plus_LSUPatch14.bin <- Linux Security Update Patch aesvcs-8.1.3.4.0.2-servicepack.bin <- AES Service Pack 8.1.3.4 Here is the procedure Upload files to /tmp (you can use WinSCP) SSH the AES and move current directory to /tmp…
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Avaya AES – Admin task – AES TSAPI CTI link integration
In this entry let’s work in integrating an Application Enablement Server to a Communication Manager and create TSAPI CTI link that we will be testing in the next entry. We will assume that the CM and AES servers are already deployed, connectivity is in place and the administrator have the credentials/permissions to perform changes/additions. Let’s…
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Avaya AES – Admin task – TSAPI CTI link basic testing
In a previous entry we integrated Application Enablement Services and Communication Manager setting up a TSAPI CTI link to be used by a 3rd party software. In this entry we will work creating a new TSAPI user that will be used for external applications (we will integrate Verint application in a future entry), but in…
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Avaya AES – Troubleshooting – TSAPI logging
In the last entry we worked with AES, CM and TSAPI cti links, this entry will be short but we will show how to locate AES logs and how to enable TSAPI debugging. Logs can be seen using the web page navigate to Status -> Logs -> Error Logs: They can be checked one by…