Tag: lab
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Telstrat – Environment description
Telstrat is a different recording solution implemented in multiple Contact Centers. In the following entries we will verify the integration and analyze the requirements and configurations in a lab environment. Integration of Telstrat is accomplished using a method called active call recording. This means that instead of using a passive way of getting the audio,…
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Telstrat – Avaya CM and AES config
There are some specific requirements when integrating Telstrat recording. Basic administration for ACD won’t be covered (trunks, AAR, station, agent, VDN, vector and skills) to avoid extending the document unnecessarily. We will focus more on the requirements to have this integration working correctly. Make sure the following settings are enabled in Avaya Communication Manager configuration:…
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Telstrat – Basic Telstrat integration
In this entry we will review the basic configuration required to integrate Telstrat using TSAPI/DMCC as described in the entry Telstrat – Lab Environment description. Access the server and open the VoIP configuration, set up: As previously mentioned before, virtual extension are used to conference select the More button to define:
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Oracle SBC – Admin Task – Fraud Protection
Oracle SBC can be used to protect against fraudulent calls by enabling Telephony Fraud Protection and creating/maintaining the following type of lists: Telephony Fraud Protection is included in the advanced license. The process for using Telephony Fraud Protection includes the following steps:1. Enable Telephony Fraud Protection2. Specify the source of fraud protection management3. Create the…