Tag: lab
-
Oracle ISR – Lab Setup – ISR Software installation
In this entry we will focus on installing the ISR software, we will assume Oracle Linux is installed with all preparations completed. Confirm all servers have internet access. An important note is ISR components MUST be installed in the following order (will not work if installed in any other order):1. Index2. RSS3. Dashboard Let’s start…
-
Oracle ISR – Lab Setup – Oracle ISR basic configuration
In the previous entry the ISR software was installed which was validated accessing the web portal. In the current entry we will set up the basic configuration in the ISR to be able to test with calls and get captures that will help us to analyze a SIPRec environment in a future entry. Before you…
-
Oracle ISR – Lab Setup – SBC configurations
In this entry we will work on creating the configuration to integrate the SIPRec with our Oracle SBC, basically using the Lab environment created in the beginning of this blog with a few changes, but we will review the configuration: 2. network-interface 3. realm-config 4. sip-interface 5. steering-pool 6. session-agent 7. local-policy Some configurations are…
-
Oracle ISR – Lab Setup – Analyzing session recording
In the previous entry we were able to test in the SIPRec lab calling from softphone with extension 100 in an External realm to 200 in the Internal realm, this was shown in the “Monitor and Trace” record in the SBC for 28 seconds: It’s time to look into the recording session signaling (we will…
-
Oracle ISR – Lab Setup – Advance topic 1 – Session recording modes
In this entry we will go through an specific situation that could be required when implementing SIPRec. Let’s start checking our basic implementation in the following diagram: Any normal scenario, recording is optional, giving priority to the communication between the User Agents (represented in the diagram above as a mobile phone and an agent registered…
-
Oracle ISR – Lab Setup – Advance topic 2 – Extending SIPRec features with SPL
In this entry we will extend the SIPRec features integration with our Oracle ISR lab using SBC Programming Language (SPL) plug-in. As already spoke in the Oracle ISR – Lab Setup – Analyzing session recording entry SIPRec includes metadata information, that comes by default. In this entry we will work with 2 different SPL options…
-
Oracle SBC – Lab Setup Transcoding – Environment
In the previous entry we reviewed a few basic concepts we will be using in this and the following entries. For this lab we will leverage the basic Oracle SBC lab, with a minor but powerful modification in the softphone endpoints, these changes are highlighted in yellow in the next image: With these simple changes…
-
Oracle SBC – Lab Setup Transcoding – SBC transcoding explanation
Transcoding is accomplished using codec policies and those configurations are applied in sip-interface or realm-config elements. Oracle SBC based the decision to transcode based in the following diagram: Transcoding decision is taken based on: In our lab environment: Lets test configure this in our lab environment in the next entry.
-
Oracle SBC – Lab Setup Transcoding – Codec Policies config and other changes
Before configuring let’s verify that our virtual environment have the correct core assignment for transcoding issuing the command: In the previous command 4 core CPUs are assigned to the SBC (3 for Signaling and 1 for Forward), but no CPU is assigned for transcoding (it’s represented with an X), after modifying the system-config settings and…
-
Oracle SBC – Lab Setup Transcoding – Testing
Configuration was created and applied in the last entry, it’s time to test again, but unlike to the result got in Oracle SBC – Lab Setup Transcoding – Environment this time it should work! Traces shown here were gotten using the Ubuntu VMs and then merging the captures having the following result using VoIP Calls:…
-
Oracle SBC – Admin Task – DTMF Interworking
In this entry we will work in DTMF interworking, as already mentioned some devices doesn’t support all DTMF modes and Oracle SBC can help to normalize the communication between different endpoints. Let’s imagine the following scenario (the same scenario we always use!): The only difference here is the support for RFC2833 in the External and…
-
Verint – Lab Environment description
Verint is a recording solution commonly used in Contact Centers. There are multiple ways to integrate Verint based on the products and solutions implemented. In this lab we will analyze the basic integration of Verint using: In the following image is a simple diagram showing the solution previously described: Verint correlates the following information to…
-
Verint – Lab Setup – Avaya CM and AES config
There are some specific requirements when integrating Verint recording. Basic administration for trunks, AAR, station, agent, VDN, vector and skills wont be showed here to avoid extending the entry unnecessarily. We will focus more in the requirements to have this integration working correctly. Make sure the following are enabled in your Avaya Communication Manager configuration:…
-
Verint – Lab Setup – Oracle SBC integration
In this entry we will focus on a specific requirement in the Oracle SBC for SIPRec integration with Verint. For generic configuration for SIPRec please refer to Oracle ISR – Lab Setup – SBC configurations entry. The specific requirement is the use of Universal Call Identifier (UCID). UCID helps to generate or preserve a UCID…
-
Verint – Lab Setup – Basic Verint integration
In this entry we will review the basic configuration required to integrate Verint using SIPRec and TSAPI as described in the entry Verint – Lab Environment description. The first thing is assigning the correct interfaces that will be dedicated for the services, in this case: SIPRec adapter is defined to communicate with the Oracle SBC…