Tag: lab
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Telstrat – Environment description
Telstrat is a different recording solution implemented in multiple Contact Centers. In the following entries we will verify the integration […]
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Telstrat – Avaya CM and AES config
There are some specific requirements when integrating Telstrat recording. Basic administration for ACD won’t be covered (trunks, AAR, station, agent, […]
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Telstrat – Basic Telstrat integration
In this entry we will review the basic configuration required to integrate Telstrat using TSAPI/DMCC as described in the entry […]
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Oracle SBC – Admin Task – Fraud Protection
Oracle SBC can be used to protect against fraudulent calls by enabling Telephony Fraud Protection and creating/maintaining the following type […]