Category: Oracle
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Oracle SBC – Lab Setup Transcoding – SBC transcoding explanation
Transcoding is accomplished using codec policies and those configurations are applied in sip-interface or realm-config elements. Oracle SBC based the decision to transcode based in the following diagram: Transcoding decision is taken based on: In our lab environment: Lets test configure this in our lab environment in the next entry.
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Oracle SBC – Lab Setup Transcoding – Codec Policies config and other changes
Before configuring let’s verify that our virtual environment have the correct core assignment for transcoding issuing the command: In the previous command 4 core CPUs are assigned to the SBC (3 for Signaling and 1 for Forward), but no CPU is assigned for transcoding (it’s represented with an X), after modifying the system-config settings and…
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Oracle SBC – Lab Setup Transcoding – Testing
Configuration was created and applied in the last entry, it’s time to test again, but unlike to the result got in Oracle SBC – Lab Setup Transcoding – Environment this time it should work! Traces shown here were gotten using the Ubuntu VMs and then merging the captures having the following result using VoIP Calls:…
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Oracle SBC – Admin Task – DTMF Interworking
In this entry we will work in DTMF interworking, as already mentioned some devices doesn’t support all DTMF modes and Oracle SBC can help to normalize the communication between different endpoints. Let’s imagine the following scenario (the same scenario we always use!): The only difference here is the support for RFC2833 in the External and…
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Verint – Lab Environment description
Verint is a recording solution commonly used in Contact Centers. There are multiple ways to integrate Verint based on the products and solutions implemented. In this lab we will analyze the basic integration of Verint using: In the following image is a simple diagram showing the solution previously described: Verint correlates the following information to…
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Verint – Lab Setup – Avaya CM and AES config
There are some specific requirements when integrating Verint recording. Basic administration for trunks, AAR, station, agent, VDN, vector and skills wont be showed here to avoid extending the entry unnecessarily. We will focus more in the requirements to have this integration working correctly. Make sure the following are enabled in your Avaya Communication Manager configuration:…
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Verint – Lab Setup – Oracle SBC integration
In this entry we will focus on a specific requirement in the Oracle SBC for SIPRec integration with Verint. For generic configuration for SIPRec please refer to Oracle ISR – Lab Setup – SBC configurations entry. The specific requirement is the use of Universal Call Identifier (UCID). UCID helps to generate or preserve a UCID…