Category: Avaya
-
Avaya AES – Admin task – Upgrade 8.0.1 to 8.1.3
In this entry we will focus in upgrading an AES version 8.1.2 to 8.1.3, to accomplish this we will fist […]
-
Avaya AES – General Info – Useful commands
Here is a list of useful commands in Avaya AES. Checking services Information Networking info Administration Important file/folders IP Table […]
-
Avaya MS – Troubleshoot – Certificate renewal
We recently had an issue with alarms in Avaya Media Server with Certificates about to expire, this is the procedure […]
-
Verint – Lab Environment description
Verint is a recording solution commonly used in Contact Centers. There are multiple ways to integrate Verint based on the […]
-
Verint – Lab Setup – Avaya CM and AES config
There are some specific requirements when integrating Verint recording. Basic administration for trunks, AAR, station, agent, VDN, vector and skills […]
-
Verint – Lab Setup – Oracle SBC integration
In this entry we will focus on a specific requirement in the Oracle SBC for SIPRec integration with Verint. For […]
-
Verint – Lab Setup – Basic Verint integration
In this entry we will review the basic configuration required to integrate Verint using SIPRec and TSAPI as described in […]
-
Telstrat – Environment description
Telstrat is a different recording solution implemented in multiple Contact Centers. In the following entries we will verify the integration […]
-
Telstrat – Avaya CM and AES config
There are some specific requirements when integrating Telstrat recording. Basic administration for ACD won’t be covered (trunks, AAR, station, agent, […]
-
Telstrat – Basic Telstrat integration
In this entry we will review the basic configuration required to integrate Telstrat using TSAPI/DMCC as described in the entry […]
-
Oracle SBC – Admin Task – Fraud Protection
Oracle SBC can be used to protect against fraudulent calls by enabling Telephony Fraud Protection and creating/maintaining the following type […]
-
Avaya Media Server – Troubleshoot – General info
The Avaya Aura Media Server (MS) is a feature rich, pure software, application independent media server that supports many industry […]