Category: CommunicationManager
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Avaya AES – Admin task – AES TSAPI CTI link integration
In this entry let’s work in integrating an Application Enablement Server to a Communication Manager and create TSAPI CTI link […]
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Verint – Lab Environment description
Verint is a recording solution commonly used in Contact Centers. There are multiple ways to integrate Verint based on the […]
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Verint – Lab Setup – Avaya CM and AES config
There are some specific requirements when integrating Verint recording. Basic administration for trunks, AAR, station, agent, VDN, vector and skills […]
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Verint – Lab Setup – Oracle SBC integration
In this entry we will focus on a specific requirement in the Oracle SBC for SIPRec integration with Verint. For […]
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Verint – Lab Setup – Basic Verint integration
In this entry we will review the basic configuration required to integrate Verint using SIPRec and TSAPI as described in […]
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Telstrat – Environment description
Telstrat is a different recording solution implemented in multiple Contact Centers. In the following entries we will verify the integration […]
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Telstrat – Avaya CM and AES config
There are some specific requirements when integrating Telstrat recording. Basic administration for ACD won’t be covered (trunks, AAR, station, agent, […]
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Telstrat – Basic Telstrat integration
In this entry we will review the basic configuration required to integrate Telstrat using TSAPI/DMCC as described in the entry […]
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Oracle SBC – Admin Task – Fraud Protection
Oracle SBC can be used to protect against fraudulent calls by enabling Telephony Fraud Protection and creating/maintaining the following type […]